Help hub

Get the most out of BlackKey Intelligence

A living guide to every tool in the app. Tours re-run themselves when we ship something new, and the AI Coach can answer anything about how it works.

Getting Started

Portal Dashboard

/dashboard
Open

Your daily starting point — engagements, deliverables, and quick actions in one view.

Who: All users
What you can do
  • Open an active engagement
  • Review recent deliverables
  • Jump to any core tool from the top nav

Voice Capture

One-tap voice capture — describe a deal, note, task, or diligence request; AI routes it to the right place.

Who: All users (persistent floating button)
What you can do
  • Tap and speak
  • Review the transcript + AI classification
  • Confirm routing

Send Feedback

Report a bug or request a feature from any page. Admins triage and resolve submissions internally.

Who: All signed-in users
What you can do
  • Open the account menu and choose 'Send feedback'
  • Pick bug / feature / other and describe the issue
  • Attach the current page URL automatically

Pricing & Self-Serve Checkout

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Unified pricing for Vault, Concierge, and Agency with monthly/annual toggle. Self-serve Stripe checkout — no scheduling required.

Who: Prospects and existing members
What you can do
  • Toggle monthly vs annual (save ~20%)
  • Subscribe to any Vault tier
  • Purchase a Concierge sprint one-time
  • Book Agency white-label plans

Your ROI Ledger

/roi
Open

Track hours saved and dollar value generated by BlackKey across every module — rolling 30-day plus all-time. Every entry drills into the source that produced it.

Who: All users
What you can do
  • See rolling 30-day and all-time totals
  • Break down value by category
  • Click any recent event to trace its source brief, parse, or deliverable

Deal Flow

Deals Pipeline

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Track every opportunity from first look to close with structured stages.

Who: Principals, operators, and their teams
What you can do
  • Add a new deal
  • Filter by entity to see only one trust or LLC's pipeline
  • Open a deal to see notes, docs, diligence, and integration plans

Deal War Room

/deals/$dealId/war-room
Open

Post-LOI operating room to run the 30-90 day path from signed LOI to close: workstreams, requests, chase drafts, and an AI Deal PM that scores health and slippage.

Who: Buyers post-LOI, deal quarterbacks, and advisors managing multi-workstream diligence
What you can do
  • Track workstreams (financial, legal, ops, insurance, financing, people) with status
  • Log diligence requests with owner, due date, and status; overdue auto-flagged
  • Run AI Deal PM for health score, slippage, chase-email drafts, and red flags
  • Copy generated chase emails and send from your own inbox
  • Review activity log and prior AI runs with 'Why this' factors

Intelligence

Intelligence Briefs

/intelligence
Open

AI-generated briefs on companies, sectors, and watchlist signals.

Who: Principals doing diligence or market monitoring
What you can do
  • Request a new brief
  • Manage watchlists
  • Review signals

Ask Jeremy

/ask-jeremy
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Chat with an AI that knows your engagements, deals, and playbooks.

Who: All users
What you can do
  • Ask any question
  • Get grounded answers with citations to your data

Overnight Analyst

/overnight
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Nightly agent that reviews everything that changed — deals, radar, sourcing replies, intel — and lands a single brief for tomorrow morning.

Who: All users with active pipeline
What you can do
  • Read this morning's brief
  • Trigger a fresh brief on demand
  • Review recent briefs

Regulatory Change Radar

/intelligence/regulatory
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Nightly scan of SEC, FTC, DOL, CFPB, HIPAA, EU, and state AG sources — scored per-entity for real impact and paired with concrete actions.

Who: Founders, compliance leads, and operators who need to know when the rules change before it costs them.
What you can do
  • Set an entity watch profile (industries, jurisdictions, employee band, data types)
  • Add custom RSS sources on top of 30 seeded global feeds
  • Run on-demand scans; nightly cron scans in the background
  • Review AI-scored impact with plain-English 'why it matters' and suggested actions
  • Mark items reviewed, actioned, or dismissed

Daily Brief

/daily-brief
Open

One morning brief that correlates Deal Radar, Regulatory Radar, Overnight Analyst, Market Pulse, and War Room activity into what actually changed for you.

Who: Pro tier and above
What you can do
  • Read today's brief with headline, summary, and highlights
  • Regenerate on demand
  • Choose which signal categories appear and when the email sends
  • Review the last 14 days of briefs

Concierge

Concierge Services

/concierge
Open

White-glove sourcing, diligence, integration, and advisor booking.

Who: Principals who want done-for-you support
What you can do
  • Request sourcing targets
  • Open a diligence request
  • Book an advisor call

Sourcing Reply Queue

/concierge/replies
Open

Inbound sourcing replies are auto-classified and drafted for you. Only escalates when human judgment is needed.

Who: Sourcing users
What you can do
  • Paste an inbound reply to classify it
  • Approve or edit the draft follow-up
  • Mark handled once sent

Family Office

Family Office / Entities

/entities
Open

Manage trusts, LLCs, and principals with consolidated cross-entity reporting.

Who: Family offices and multi-entity principals
What you can do
  • Create a new entity (trust, LLC, principal group)
  • Invite members with roles
  • See consolidated pipeline across all entities

Family Transition Mode

/family-transition
Open

Model a generational handoff for the selected entity across three integrated layers — tax, governance, and family psychology — with an AI-generated plan, timeline, risks, and a shareable read-only snapshot.

Who: Signature+ family offices, principals planning succession
What you can do
  • Add named heirs with role targets, strengths, gaps, and prep status
  • Invite outside advisors (CPA, estate attorney, wealth manager, therapist) as scoped collaborators
  • Generate the AI transition plan and readiness score
  • Enable a read-only share link to send to heirs or advisors without an account

Exchange

Anonymous Deal Exchange

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Open

Vetted members list and browse off-market opportunities anonymously.

Who: Approved exchange members only
What you can do
  • Browse anonymous listings
  • Post an anonymous listing
  • Express interest — identity is only revealed on mutual agreement

Post to the Exchange

/exchange/new
Open

Create an anonymous listing without exposing your identity.

Who: Approved exchange members
What you can do
  • Draft an anonymous listing
  • Set your reveal preferences

Deal Pulse

/exchange/pulse
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Anonymized weekly telemetry from the private Exchange — what's listing, where interest concentrates, which sectors are hot.

Who: Approved exchange members
What you can do
  • Read the weekly narrative
  • Scan sector and band distributions

Operations

Activity log

/activity
Open

A single audit trail of every collaborative change — notes, reminders, versions, role changes, share links — across Family Transitions, Succession, Deal War Rooms, and Engagements.

Who: Principals, admins, and compliance-minded operators
What you can do
  • Filter by subject type or search actor/summary
  • Review who changed a plan, note, or share link and when
  • Confirm that reminder emails actually went out

Chief of Staff

/chief-of-staff
Open

AI-assisted card-based workflow for capturing, prioritizing, and executing on tasks.

Who: Principals and their teams
What you can do
  • Create cards
  • Add notes
  • Get proactive nudges

Meeting Mode

/meetings
Open

Paste any meeting transcript and get a structured brief — summary, key points, commitments, decisions, risks — with one-click follow-up cards.

Who: Principals and their teams
What you can do
  • Paste a transcript or dictated notes
  • Review structured summary + commitments
  • Convert commitments to COS cards

Compliance & Risk Assistant

/compliance
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AI-drafted policies, a live risk register, framework checklists (SOC 2-lite, HIPAA-lite, GDPR, PCI SAQ-A, CCPA), and an incident + attestation log — all in one workspace.

Who: Pro tier and above
What you can do
  • Generate a starter policy from a business profile
  • Add and score risks with mitigation and residual scores
  • Log incidents with severity and corrective action
  • Track framework controls with evidence notes
  • Capture yearly staff attestations against a policy

Successor & Key-Person Risk Simulator

/succession
Open

Map who does what, model who vanishing tomorrow would hurt the most, and turn the gaps into SOPs, cross-training, and key-person insurance. Signature+ tier.

Who: Founders, family offices, and operators who need to de-risk single points of failure.
What you can do
  • Log roles with revenue influence, SOP coverage, decision authority, and replaceability
  • Run a guided key-person questionnaire that captures risks + dependencies in one flow
  • See per-role and org-wide bus-factor risk scores
  • Run AI scenarios ('CFO + top salesperson exit in the same quarter')
  • Get ranked continuity gaps and prescribed actions
  • Promote actions into draft SOPs

Document Intelligence

/doc-intelligence
Open

Paste or upload a CIM, LOI, financial packet, or NDA and get a structured summary, key terms, and red flags in seconds.

Who: Pro tier and above
What you can do
  • Pick a template — CIM, LOI, Financials, or NDA
  • Load a built-in sample to see the format
  • Get structured extraction + red flags
  • Review past parses